01
Proactive monitoring
Servers, network devices, backups and critical services watched around the clock, with alert thresholds agreed with you rather than left at defaults.
Managed IT & Support
One team on retainer for the whole estate
Monitoring, patching and backups, with one engineer who knows your systems by heart
At a glance
- Typical duration
- Onboarding in 2–3 weeks, then ongoing
- Covers
- 6 areas
- What changes
- 4 outcomes
- First step
- Paid discovery, credited
- You receive
- 5 deliverables
What changes for you
Problems found by monitoring before a user reports them
- One number to call instead of four vendors blaming each other
- Predictable monthly cost instead of emergency invoices
- An engineer who does not need the situation explained from scratch
Scope
What is inside managed it & support
How it runsFour stages.
Four stages.
No surprises.
Managed IT & Support usually runs onboarding in 2–3 weeks, then ongoing.
01Discover3–5 days
We sit with the people who use the system, walk the site, and read the network. No proposal before we understand how the work is done today and where it breaks.
- 01
Discover
3–5 days
Current-state map of systems and traffic
Ranked list of what is costing you time or money
A go / no-go recommendation, in writing
For Managed IT & SupportAn estate audit: we document what you run, what state it is in, and what the risks are. It becomes the baseline for the contract, and it is yours whether or not you sign.
- 02
Design
3–5 days
Solution architecture and integration plan
Bill of materials with lead times
Fixed-scope statement of work
- 03
Build & deploy
1–2 weeks
Working increments on anything that takes more than a fortnight
Staged cutover with a tested rollback
Handover documentation as it is built, not after
- 04
Run & improve
Ongoing
Monitored uptime with agreed response times
Quarterly review against the original goals
Capacity and security roadmap, refreshed each quarter
What we watch
You get the same view of your estate that we have.
Uptime, open tickets, patch state and the backup that was actually restore-tested this month.
Monitored
24/7
apps to endpoints
Open tickets
3
2 low · 1 normal
Sites monitored
12
across 4 governorates
Incidents per month
↓ 64% since handover
Response time
Recent activity
- Backup verified · restore test passed
- Patch window closed · 214 endpoints
- Certificate renewed · 41 days early
- Plant VLAN latency back to baseline
What a retainer buys
Not "unlimited support". It buys attention.
The difference between a company that has IT problems and one that does not is rarely the technology. It is whether someone is watching: whether the failing disk was noticed in the monitoring or in the crash, whether the backup was verified or assumed, whether the firewall firmware is current or four years old.
That watching is unglamorous, invisible when it works, and the entire product.
Onboarding
Weeks one to three, before the contract does any real work:
- Audit. Every server, workstation, network device, licence and warranty documented. It usually turns up forgotten equipment and licences you are paying for and not using.
- Baseline. Monitoring agents deployed, backup jobs verified with an actual restore, patch state brought current.
- Quick wins. The three or four things the audit flags as urgent get fixed in onboarding rather than waiting for a project.
- Runbook. Contacts, escalation, out-of-hours procedure and critical-system documentation, agreed and written down.
What each severity means
| Severity | Meaning | Response | | --- | --- | --- | | 1 | Business stopped: site down, ERP unavailable, security incident | 1 hour, 24/7 | | 2 | Degraded: a department or a critical function impaired | 4 business hours | | 3 | Individual issue with a workaround available | 1 business day | | 4 | Request, change or new equipment | 3 business days |
Severity is set by business impact, not by how loudly it was reported. We will tell you when we have re-classified something, and why.
The quarterly review
Every three months we sit down with you and go through four things: what broke and why, what we changed, what is approaching end of life, and what belongs in next year's budget.
It is the meeting that turns IT from a cost that surprises you into a line you can plan.
You receive
- Signed service agreement with response times by severity
- Monitoring dashboard you can see, not just us
- Monthly report on tickets, patching and backup status
- Live asset and licence register
- Quarterly review with a costed 12-month roadmap
Who this is for
- Companies too big for ad-hoc help and too small for an IT department
- Businesses juggling several single-purpose vendors
- Teams whose one IT person is a single point of failure
- Anyone whose IT spend arrives as unpredictable emergencies
How it starts
An estate audit: we document what you run, what state it is in, and what the risks are. It becomes the baseline for the contract, and it is yours whether or not you sign.
Start hereQuestions
About managed it & support
Break-fix means you pay for our time and we both hope nothing breaks. A retainer aligns the incentives: we are paid the same whether the month is quiet or busy, so it is in our interest that nothing breaks. In practice, most of what we do on a retainer is work you never see, because it prevents the call.
Often bought together
Cybersecurity
Hardening, segmentation, endpoint control and incident response: sized for companies without a security teamReadNetworks & Infrastructure
LAN, WAN, Wi-Fi, structured cabling and servers: designed, documented and handed overReadCloud & Hosting
Architecture, migration and hosting decided by your constraints, not by a vendor's roadmapRead
Managed IT & Support
Ready when you are. Start with a conversation, not a contract.
A call, then a written recommendation. No obligation.
- A reply within one working dayFrom an engineer.
- We look before we quoteA call, and a site visit if needed.
- The recommendation is yoursYours to take elsewhere.
- Or call +20 109 777 8090